Privacy Policy

Privacy Policy – Home Decor Indonesia

1. Introduction

Welcome to Home Decor Indonesia (“we,” “us,” “our”). This Privacy Policy outlines how PT Home Decor, as the Data Controller (Pengendali Data Pribadi), collects, uses, processes, and protects your personal information when you use our website, www.homedecorindonesia.com (“Site”), and its related services.

Your privacy is of utmost importance to us. We are committed to protecting your personal data in accordance with the applicable laws and regulations in the Republic of Indonesia, including but not limited to Law No. 27 of 2022 concerning Personal Data Protection (UU PDP).

By using our Site, you consent to the data practices described in this policy.

2. Information We Collect

We collect personal information to provide and improve our services. The types of personal data we may collect include:

  • Personal Identification Information: Your full name, email address, phone number, and shipping/billing address.

  • Account Information: Your username, password, and purchase history.

  • Payment Information: Details related to your payments, such as bank account information or credit/debit card details. Please note that sensitive payment data (like credit card numbers) is processed directly by our secure third-party payment gateway partners and is not stored on our servers.

  • Technical and Usage Data: Information collected automatically when you visit our Site, such as your IP address, browser type, device information, pages viewed, and the time and date of your visit.

  • Marketing and Communication Data: Your preferences for receiving marketing materials from us and your communication history with our customer service team.

3. How We Collect Your Information

We collect information in the following ways:

  • Directly from You: When you create an account, place an order, subscribe to our newsletter, contact customer service, or participate in a survey or promotion.

  • Automatically Through Technology: We use cookies and similar tracking technologies to collect technical and usage data as you navigate our Site. This helps us understand user behavior and improve your online experience.

4. How We Use Your Information

We use your personal data for the following legitimate and lawful purposes:

  • To Fulfill Our Contract with You:

    • To process and deliver your orders.

    • To manage payments, fees, and charges.

    • To provide customer support and manage returns.

  • To Manage Our Relationship with You:

    • To notify you about changes to our terms, services, or policies.

    • To manage your account and provide you with your order history.

  • For Marketing and Promotions:

    • To send you newsletters, special offers, and information about new products, but only with your explicit consent. You can opt-out at any time.

  • To Improve Our Business and Services:

    • To analyze website usage and customer behavior to improve our Site, products, and marketing efforts.

  • For Security and Legal Compliance:

    • To prevent and detect fraud.

    • To comply with our legal and regulatory obligations.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following circumstances:

  • Logistics and Courier Partners: To deliver your orders (e.g., JNE, TIKI, SiCepat, GoSend/GrabExpress).

  • Payment Gateway Providers: To securely process your payments.

  • IT and Marketing Service Providers: To help us operate our website, conduct our business, and serve our users (e.g., hosting providers, email marketing services).

  • Legal and Governmental Authorities: If required by law or in response to a valid legal request.

We ensure that all third parties with whom we share your data are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure. This includes the use of Secure Socket Layer (SSL) encryption for data transmission. However, please be aware that no method of transmission over the internet is 100% secure.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights as a Data Subject

In accordance with the PDP Law, you have the right to:

  • Access: Request access to your personal data that we hold.

  • Rectification: Request correction of any inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): Request the deletion of your personal data, subject to legal limitations.

  • Restrict Processing: Request the suspension of the processing of your personal data in certain circumstances.

  • Withdraw Consent: Withdraw your consent at any time for data processing that is based on your consent (such as marketing).

To exercise any of these rights, please contact us at [email protected].

9. Cookies Policy

Our Site uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyze site traffic, and provide a more personalized service. You can control or delete cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection team:

PT Home Decor Attn: Data Protection Officer Email: [email protected] Address: Jalan Rs Fatmawati No. 5A,C,D 1, RT.1/RW.6, Gandaria Utara, Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12140.